For examples

1. For example, if you have questions about how to install the product, whether it is waterproof, etc., you can view the product picture and detailed introduction. The general information will be marked clearly in the product introduction

2. For example, if the product is damaged can it be refunded or resend, or discount for next order, or additional gift for next order.

Yes, depending on the specific situation, please provide photos and quantity of damages or video evidence before inquiry so that we can quickly solve it for you.

3. For example, about discount:

When the quantity is large, a reasonable discount can be given, depending on the situation at the time, please contact our customer service.

4. Regarding logistics timeliness:

Usually the product can be reached within the normal aging period, but due to the seriousness of the epidemic this year, it may be normal for the logistics to be slightly delayed. If the logistics is not updated temporarily, don't worry, as long as the logistics does not show the return or cancellation of the package, they are all in normal shipping status, you can wait patiently!

If the logistics display:  is issued and it is canceled suddenly one day, it may be the logistics has lost your package, you can contact us to resend, or it is because we changed a new tracking number for you but haven't update on your order yet, please don’t worry, and contact us first instead of a dispute or bad feedback because of the misunderstanding.

 

5. Arrival already and waiting buyer to pick up:

 

(1) Door to door: When the goods arrive in the destination country, it means that the product is very close to you and should arrive in a later period of time.

 

(2) Self-collection: When the logistics later shows that it arrives at the post office, please pay attention to check the mobile phone information or answer the phone. Sometimes you need to go to the post office to pick up the package. If it is not picked up within the time limit, the package may be returned, please be aware.


If you are satisfied with our services and products, welcome to give the 5 stars feedback and collection.